The Secret of Trader Joe’s

I’ve always admired the customer service at Trader Joe’s for being so friendly, helpful, available, and expert. So when I had lunch with a Trader Joe’s employee, I took the opportunity to ask some questions about it:

Does their training emphasize customer service? (Answer: Yes. They even give their approach a special name.)

How do the managers support them in carrying it out? (Answer: By giving them lots of flexibility about how they spend their shifts.)

What were they taught? Ah, the answer to that is a little too long for this space. But come to this workshop and you’ll learn it yourself. We’ll see how a few tips from TJs make a big difference to the welcome we offer newcomers to UUCPA, and in any other community to which we belong.

A light lunch will be provided, as will childcare.

Facilitated by: Rev. Amy Zucker Morgenstern

Hybrid: in the Fireside Room (dark blue doors) and on Zoom (click here to enter)

Meeting ID: 978 0545 3916
Passcode: 566216

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